7-day exchanges, explained clearly.

1. Overview

We want you to be happy with your OpenPik order. Standard (non-customized) products are eligible for a 7-day easy exchange from the date of delivery, as noted at checkout. This policy explains exactly what's covered and how to request one.

2. Eligibility for Exchange

To be eligible for an exchange, an item must be:

• Requested within 7 days of the delivery date
• Unused, and in its original condition and packaging
• A standard (non-personalized) product — see the exclusions below

Because most OpenPik orders are made or packed specifically after you order, we currently offer exchanges rather than cash refunds for change-of-mind requests, unless the item arrived damaged or incorrect (see Section 4).

3. Non-Returnable / Non-Exchangeable Items

Due to their made-to-order nature, the following cannot be returned or exchanged unless they arrive damaged or defective:

• Custom printed invitation cards or gift tags (name, text, or date printing)
• Custom stickers cut to your uploaded artwork or design
• Products with custom logo or branding printing
• Any item described as personalized on its product page
• Wholesale/bulk orders (see Section 7)

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We'll arrange a replacement, exchange, or refund depending on the situation — this applies even to customized items, since the issue is on our end, not a change of mind.

5. Refunds

Since all OpenPik orders are paid in advance via bank transfer, Easypaisa, or JazzCash, approved refunds are sent back manually to the same account or wallet used for payment, within 5–7 working days of approval. Delivery charges, where applicable, are non-refundable unless the fault was on our end.

6. How to Request an Exchange or Refund

To start a request, message us with your order number, reason for the request, and (for damaged/incorrect items) photos:

WhatsApp: 0315 066 4600
Email: openpikofficial@gmail.com

You can also check your order status anytime on our Order Tracking page using your order number.

7. Wholesale & Bulk Orders

Wholesale orders (Metal/Tin Boxes, Custom Stickers, and other bulk-quantity products) are produced specifically against your order quantity and are not eligible for return or exchange for change-of-mind reasons, given the volume and custom nature of production. Damaged or incorrect wholesale orders are still covered under Section 4 above.

8. Questions

If anything in this policy is unclear, or your situation doesn't fit neatly into the categories above, reach out to us directly — we handle these on a case-by-case basis and are happy to help.